Identify the account
Provide the named insured, policy number, effective dates, and the person requesting the change.
Account service
Prepare a policy change request.
A policy change is not effective until the authorized insurer or administrator confirms it. Start with the policy, named insured, requested change, requested date, and supporting documents.
Describe the requested change
State exactly what should be added, removed, or revised and when the change is requested.
Wait for confirmation
Do not treat a request, certificate, or email as proof that coverage changed.
Important service information
A request alone does not change your insurance. Use the service contact for your account, describe the change and requested effective date, and obtain confirmation from an authorized representative. The applicable insurance documents and law determine whether and when a change is effective.